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  Click here to go to the first Atlas Reactor Team post in this thread.   Thread: My friends account got reset and I can no longer see him online

  1. #1
    Junior Member
    Join Date
    Feb 2018
    Posts
    1

    My friends account got reset and I can no longer see him online

    My buddy and I have been playing together for the last couple of days but today we couldn't see each other online. He logged on and said that his account had gotten reset to level 1. we tried multiple times to invite each other but it kept saying player not found. He reset glyph and steam a few times and re logged into his glyph account to no prevail. I tried unfriending him and adding his account but it did not work. Anyone have any idea of whats going on? Thanks. (his account is LongShlongJohnson#5401)

  2.   This is the last Atlas Reactor Team post in this thread.   #2
    Customer Support
    Join Date
    Apr 2016
    Posts
    3
    hey there! Please go ahead and have your friend submit a ticket at the link below where our agents can take a look into their issue.

    https://support.trionworlds.com/hc/en-us

  3. #3
    Junior Member
    Join Date
    Feb 2018
    Posts
    1
    Quote Originally Posted by Baldr View Post
    hey there! Please go ahead and have your friend submit a ticket at the link below where our agents can take a look into their issue.

    https://support.trionworlds.com/hc/en-us
    How and where?????

  4. #4
    Senior Member
    Join Date
    May 2016
    Posts
    357
    After following that link:
    if it says "Sign in" in the upper right, then click it and sign in.
    Once signed in, there will be a "Submit request" link in the upper right.

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