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  Click here to go to the first Atlas Reactor Team post in this thread.   Thread: Regarding Ongoing DDOS Challenges

  1.   Click here to go to the next Atlas Reactor Team post in this thread.   #1
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    Regarding Ongoing DDOS Challenges

    Hello all,

    We know that many of you have recently experienced difficulty connecting to our games over the past couple days. It’s been disruptive and frustrating – we hear you loud and clear. The constant, aggressive onslaught of DDOS attacks against multiple Network providers and here at Trion has been our #1 priority to address. We are and will continue to combat those issues moving forward.

    In improving our resilience to these nearly-constant events, we’ve already taken a number of important steps:

    1) First and foremost, we’ve been working around the clock with our ISPs to mitigate the major attacks when they happen. Every network provider is being hammered by DDOS attacks, which has caused connectivity issues across the map. It’s really unfortunate, but we’ve been doing our part to help and so have they.

    2) We’ve upgraded major components of our network infrastructure. We can't share details at depth here, but we can say that this has improved our ability to address a number of the DDOS issues. Most of you have been playing through dozens of attacks without any degradation in your play.

    3) We’ve double and triple checked to ensure that we’re using best practices to harden our servers against a wider variety of types of attacks, as new ones are constantly being developed and deployed in the wild.

    4) Our Firewalls are kept up-to-date and relevant and we’ve deployed a significant amount of automation to reduce any possible instances of human error.

    The unpredictable nature of DDOS attacks makes it challenging to address in one fell swoop. However, we’ve already seen a big improvement from these measures. And this is only where we start – our network teams are also looking to implement additional, in-house measures in the coming days, and we're working closely with our ISPs to bring even more of their capacities to bear.

    We know this is a frustrating issue – it’s frustrating for us too. Please know that we are doing everything we can to mitigate the issues or render them irrelevant to your play.

    Thanks very much for your patience.

    The Trion Worlds Team

  2.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #2
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    Hey folks,

    Unfortunately the DDoS attacks are persisting, but we are still actively working with the ISP being attacked and doing what we can.

    We have turned off the leaver penalty until the connection issues have been resolved, so if you drop from games unexpectedly, you should be able to queue again easier.

    -Mobi

  3.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #3
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    Quick update, we continue to see DDoS attacks being made throughout the day. Leaver penalty is remaining off in the meantime.

  4.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #4
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    Still seeing DDOS attacks and connectivity issues, will keep you posted if things change.

  5.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #5
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    We are continuing to work with our ISP to mitigate the DDOS attacks.

  6.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #6
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    DDOS attacks appearing on and off still, leaver penalty remains off until connection issues gets fully resolved.

  7.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #7
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    ISP and our network team continue to see ongoing DDOS attacks affecting multiple games.

  8.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #8
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    Connections have been more stable lately as we've made some significant changes the past few days. Let us know if you are still being effected and we're continuing to fight the ongoing DDOS.

  9.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #9
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    Unexpected DDOS have returned, we are working to mitigate these attacks with our ISPs.

  10.   Click here to go to the previous Atlas Reactor Team post in this thread. Click here to go to the next Atlas Reactor Team post in this thread.   #10
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    DDOS attacks had stopped earlier but have returned again, we're continuing to do what we can and leaver penalty is remaining off for the duration.

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